FAQs
Do you have any questions about our Piggibike charger? Here you will find answers to the most frequently asked questions. If you have any further questions, our team is always available to help you. We are happy to help you so that you can enjoy your next e-bike adventure without any worries!
Shipping & Delivery
When can I expect my order?
Currently you can only pre-order our products. As soon as your order is available, we will inform you immediately and start shipping. Delivery usually takes place within 2-5 working days after dispatch.
How will my package be shipped?
Your order will be securely packaged and delivered by a reliable shipping service provider. Currently Deutsche Post & DHL. You will receive a tracking number so that you can check the status of your delivery at any time.
About the products
What products does Piggigreen offer?
Piggigreen offers innovative solutions for e-bike riders, campers and travelers in general. Our starter products are the Piggibike charger and the tow bar adapter. But we still have many ideas up our sleeve. Sign up for our newsletter and be the first to find out when the new charging options are available.
Are Piggigreen products compatible with all e-bike brands?
Our Piggibike charger is currently only compatible with the Bosch Type 2 battery. However, we are already working on charging options for other manufacturers and systems. For exact compatibility information, we recommend checking the product details on our website or contacting us directly.
What is special about Piggibike?
Our e-bike charger is unique because it can charge your e-bike while driving on a bike rack, via the 12V socket in the car or even with a solar panel. It is ideal for on the go and allows maximum flexibility when charging.
How do you charge your e-bike while driving?
That is exactly the specialty of our charger. It is super flexible and can be used universally.
1. The charger is simply connected to the 12V socket (cigarette lighter) in the car. This allows the removed e-bike battery to be charged in the vehicle while driving.
2. With our AHK adapter you can charge your battery directly in the bike while you transport it on the AHK on the bike rack.
3. You install Piggibike permanently in your vehicle/camper and connect it permanently to the power supply.
4. You connect Piggibike directly to a solar panel.
Can the Piggibike charger discharge my car or car battery?
Our charger is equipped with a battery monitor. This switches the device off as soon as the battery voltage falls below 12 V. This ensures that you can always start your car and that the battery does not discharge.
Can I use the charger with any solar panel?
All commercially available solar modules for 12V applications are suitable (nominal voltage Umpp in the range 17-21V), a nominal power range of 20Wp to 120Wp is recommended.
How long does it take to charge the e-bike with a solar panel?
With a 100Wp solar module, you can achieve around 80-90W of charging power with the Piggibike charger under ideal sunlight conditions (summer around midday, vertical radiation). A 400Wh battery is fully charged in 5-6 hours.
Returns, Cancellations
How can I report a warranty claim?
- For warranty claims or queries, please contact our customer service. We offer you uncomplicated support and will resolve your issue as quickly as possible.
Can I return goods?
Your satisfaction is important to us. If something isn't right, you can easily return your order within 30 days.
Safety & Technical Specifications
Is the charger safe to use?
Yes, our charger has multiple safety features including overheat protection, short circuit protection and overvoltage protection to ensure safe use.
What are the technical specifications of the charger?
The Piggibike charger has the following data: Uin = 11-25V; Uout = 28-56V; Pin = 85W max You can find more detailed technical details in the respective item description.
troubleshooting
What should I do if the charger doesn't work?
Please first check that the charger is connected correctly and that the 12V socket in the car is working. Is the small green indicator light on the lid of Piggibike lit? If the problem persists, contact our customer service for further assistance.
Can the charger be repaired if it is damaged?
Depending on the type of damage, the charger can be repaired or replaced. Please contact our customer service to find the best solution for you.